Privacy Policy

Information You Provide Directly

When you contact us or use our services, you may provide:

• • Contact information such as name and email address through our contact form
• • Details about your fabric care needs or service requests
• • Any additional information you choose to share in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• • Device and browser information including IP address, browser type, and operating system
• • Usage data such as pages visited, time spent on pages, and navigation patterns
• • Cookies and similar tracking technologies as described in our Cookie Policy

Legal Basis for Data Processing

We process your personal information based on:

• • Your consent when you provide information voluntarily
• • Legitimate business interests in providing and improving our services
• • Legal obligations we must fulfill

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Contact information is typically retained for the duration of our business relationship and for a reasonable period thereafter to fulfill legal obligations and resolve disputes.

Service Delivery and Communication

We use your information to respond to your inquiries, provide quotes for our services, schedule appointments, and communicate about your fabric care needs.

Website Improvement and Analytics

We analyze usage patterns to understand how visitors interact with our website, identify areas for improvement, and enhance user experience. This helps us create better content and features.

Marketing Communications

With your consent, we may send you information about our services, special offers, or fabric care tips. You can opt out of marketing communications at any time.

Third-Party Sharing

We do not sell your personal information. We may share data with:

• • Service providers who assist with website hosting, analytics, or email communications
• • Legal authorities when required by law or to protect our rights
• • Third parties with your explicit consent

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, restricted access to personal data, and regular security assessments.

Data Encryption and Storage

Sensitive information transmitted to us is encrypted using industry-standard protocols. We store data on secure servers with appropriate access controls and monitoring.

Access Controls

Access to personal information is limited to authorized personnel who need it to perform their job functions. We maintain strict internal policies regarding data access and handling.

Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, providing information about the incident and steps you can take to protect yourself.

Right to Access Your Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and accessible format.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data under certain circumstances.

Right to Data Portability

You can request that we provide your personal data in a structured, commonly used format that can be transferred to another service provider.

Right to Object to Processing

You have the right to object to certain types of data processing, including processing for marketing purposes or based on legitimate interests.

How to Exercise Your Rights

To exercise any of these rights, please contact us through the contact information provided on our website. We will respond to your request within the timeframe required by applicable law.